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Returns and Exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders 

Returns and exchange details

All items excluding custom orders (including custom stationary items) are refundable and exchangeable within 30 days of purchase, if for whatever reason it doesn’t meet your expectations. These items will need to be shipped back to Lower Woodland Studio, and you’d be responsible for any additional shipping costs.

Great care is taken to make sure your item is defect free and packaged well to arrive undamaged. If it is damaged, I will happily replace it for you. To initiate this process please send me a message and photo of damaged item and we will send you a new one, free of charge.

If there is any other issue with your order, get in contact with me. I am happy to work with you and resolve any issues that might come up.

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