Print Packaging Information
Each drawing is carefully printed, examined, and packaged by me before I send out, ensuring your item arrives perfect. They are delivered unframed and without a matte each in a protective cellophane sleeve. Prints 11x14 and under are packaged in a rigid mailer with extra cardboard to prevent bending. Larger size prints (13x19 and up) are rolled and packaged in a tube mailer.
Greeting Card Packaging Information
Greeting Cards are packaged in a rigid mailer if ordered in small quantities, or shipped in a small box if 8+ are ordered. The extra shipping and packaging cost is there to ensure they arrive damage free.
Prints + Greeting Cards - Shipped USPS 1st Class within the US, and 1st Class International outside of the US.
Canvas - Shipped USPS priority within the US.
Books - Shipped USPS Media Mail within the US.
Orders usually take 2-3 days to process and print when received, and 3-5 days to ship.
All items excluding custom orders are refundable and exchangeable within 30 days of purchase, if for whatever reason it doesn’t meet your expectations. These items will need to be shipped back to Lower Woodland Studio, and you’d be responsible for any incurred shipping costs.
Great care is taken to make sure your item is defect free and packaged well to arrive undamaged. If it is damaged, I will happily replace it for you. To initiate this process please send me an email and photo of damaged item and I will send you a new one, free of charge.
If there is any other issue with your order, get in contact with me. I am happy to work with you and resolve any issues that might come up.